NovaLearn Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect several types of information from and about users of our NovaLearn platform, including:

• Personal Information: This includes your name, email address, postal address, phone number, and any other information you provide when you register for an account, enroll in a course, or contact us for support.
• Payment Information: When you purchase a course or subscription, we collect payment information such as your credit card details. This information is processed securely by our payment gateway providers. NovaLearn itself does not store your full credit card details.
• Course Activity: We track your progress, assignments submitted, grades, and interactions within courses to provide personalized learning experiences and assess your performance.
• Technical Information: We automatically collect certain technical information, including your IP address, browser type, operating system, device information, and browsing behavior on our platform.
• Communications: We retain records of your communications with us, including email correspondence and support tickets, to improve our services and provide better customer support.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity on our platform. This helps us personalize your experience, analyze website traffic, and serve targeted advertisements.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: To provide you with access to our courses, personalize your learning experience, and improve the functionality and performance of our platform.
• Communication: To communicate with you about your account, course updates, promotions, and other relevant information.
• Payment Processing: To process your payments for courses and subscriptions.
• Analytics: To analyze website traffic, user behavior, and trends to improve our platform and marketing efforts.
• Personalization: To personalize your learning experience and recommend courses based on your interests and preferences.
• Security: To protect the security and integrity of our platform and prevent fraud.
• Legal Compliance: To comply with applicable laws and regulations.

3. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us with payment processing, data analytics, marketing, and other essential functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: We may share information with our business partners who offer related products or services that may be of interest to you. We will only do so with your consent.
• Legal Requirements: We may disclose your information if required by law, court order, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties with your explicit consent.

4. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment details, during transmission and storage.
• Access Controls: We implement strict access controls to limit access to your information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments and vulnerability scans to identify and address potential security risks.
• Employee Training: We provide regular training to our employees on data privacy and security best practices.

Despite our best efforts, no data security measures are perfect or impenetrable. We cannot guarantee the security of your information.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete information.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

NovaLearn uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Here's a breakdown of how we use these technologies:

Types of Cookies We Use

• Essential Cookies: These cookies are crucial for the basic functionality of our website. They enable you to navigate the site, access secure areas, and use essential features such as logging into your account. Disabling these cookies may impact your ability to use certain parts of our site.
• Performance Cookies: These cookies collect anonymous data about how visitors use our website. They help us understand which pages are most popular, identify areas for improvement, and track the overall performance of our site. This information is aggregated and used to optimize the user experience.
• Functional Cookies: Functional cookies allow our website to remember your preferences and provide enhanced features. For example, they can remember your language settings, login information, and other customizations. These cookies improve your user experience by providing personalized features.
• Targeting/Advertising Cookies: We may partner with third-party advertising networks to display relevant ads on our website and across the internet. Targeting cookies track your browsing habits and online activity to deliver targeted advertisements based on your interests. These cookies may also be used to measure the effectiveness of our advertising campaigns.

Managing Your Cookie Preferences

You have the ability to control and manage your cookie preferences. Most web browsers allow you to:

• View Cookies: See which cookies are stored on your device and delete them individually.
• Block Cookies: Prevent all or specific types of cookies from being stored on your device.
• Clear Cookies: Delete all cookies stored on your device at once.
• Set Cookie Preferences: Configure your browser to accept or reject cookies automatically.

7. Children's Privacy

Our platform is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected]. We will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date. Your continued use of our platform after the posting of changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

NovaLearn Privacy Department
555 Market Street, Suite 1600
San Francisco, CA 94105
Email: [email protected]
Phone: (415) 555-0123

This privacy policy was last updated on October 26, 2025.